The process of confirming a guest’s identity and booking details to prevent fraud and ensure security.
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Charges imposed by online travel agencies (OTAs) like Airbnb and VRBO on hosts for each booking made through their platforms, typically calculated…
A type of radio technology that uses software to control and modify its functionalities, potentially used in smart home devices and security…
Utilizing various communication channels like messaging apps, email, and SMS to provide a seamless and integrated guest experience throughout their stay.
A metric on booking platforms that measures how quickly and consistently hosts respond to guest inquiries.