The process of verifying the identity and assessing the risk of potential guests before confirming a booking.
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A reimbursement issued to a guest through the Stripe platform, typically in case of cancellations, booking changes, or security deposit returns.
Software that automates guest communication tasks, such as sending booking confirmations, pre-arrival instructions, and check-out reminders, improving efficiency and guest experience.
The exchange of information and interactions between hosts and guests before, during, and after a short-term rental stay.
The process of effectively communicating with short-term rental guests before, during, and after their stay, addressing inquiries, providing instructions, and resolving issues…