The goal of providing guests with a smooth and enjoyable experience from booking to checkout, encompassing clear communication, easy access, comfortable accommodations, and thoughtful amenities.
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Activities, attractions, and recommendations for things to do and see in the vicinity of the rental property, enhancing the guest experience.
The Polish word for “river,” symbolizing the constant flow of information and trends in the short-term rental market. Hosts need to stay…
The process of addressing negative reviews from guests in a professional and constructive manner to mitigate damage to reputation and demonstrate responsiveness.
A situation where a host accepts a higher offer from another guest after already accepting a booking, often leading to cancellations and…