The process of strategically furnishing and marketing different rooms or units in a property to appeal to various guest segments and maximize occupancy.
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A designated person or service that guests can reach out to for urgent assistance or maintenance issues during their stay.
A contactless check-in process that allows guests to access a short-term rental property using their smartphones, often through a digital key or…
The highest rating a property can receive on platforms like Airbnb and VRBO, signifying exceptional quality and guest satisfaction.
A South African term, similar to “Wow!” or “Geez!”, often used by guests to express surprise or amazement at a property’s features…