Identifying opportunities to upsell additional services or amenities based on guest requests and preferences during their stay.
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A personalized and attentive approach to guest communication and support, exceeding expectations and fostering positive relationships with renters.
The timeliness and efficiency of addressing and resolving maintenance requests or issues reported by guests during their stay.
The provision of wireless internet access to guests as an essential amenity in short-term rentals.
All communication and interactions between hosts, guests, and platforms occurring online, including messaging, reviews, and booking processes.