Creating comprehensive guest welcome books that provide tailored information and recommendations relevant to the interests and needs of the defined target market.
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Detailed instructions provided to guests on how to access the property upon arrival, including key codes, access points, and parking information.
The responsiveness and accessibility of a host in addressing guest inquiries, requests, and issues promptly. This can be achieved through various communication…
Encompasses all aspects of creating a positive and memorable experience for guests, from pre-arrival communication to personalized recommendations and post-stay follow-up.
A Swedish word for “Starfish,” often used metaphorically to describe a highly-rated short-term rental that stands out for its exceptional quality and…