A concise document provided by hosts to guests upon arrival, outlining essential information about the property, such as Wi-Fi passwords, appliance instructions, and check-out procedures.
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A system that allows guests to access the property without a physical key, typically using a code, app, or smart lock.
A program on Airbnb that recognizes high-quality short-term rental properties that meet specific criteria, offering enhanced visibility and benefits.
The process of addressing and resolving problems or disputes that may arise between hosts and guests during a short-term rental stay.