Scannable codes often used to provide guests with quick access to property information, WiFi passwords, or local recommendations.
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The process of effectively communicating with guests before, during, and after their stay. This includes responding to inquiries, providing check-in instructions, addressing…
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A trade association representing the interests of hotels and lodging providers in Ohio, including some short-term rental operators.
Processes and procedures implemented by hosts or property managers to ensure the consistent quality of the guest experience, including cleanliness, maintenance, and…