Steps taken by booking platforms or hosts to verify the identity of guests booking short-term rentals, often involving government-issued ID and profile verification.
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A digital or physical guidebook provided to guests staying in a short-term rental property. It typically includes information on house rules, appliance…
The art and science of creating welcoming and aesthetically pleasing spaces that enhance the guest experience.
Describes the collection of guest reviews that paint a comprehensive picture of a rental property and host, highlighting both positive and negative…
Refers to the overall experience a guest has when first interacting with a short-term rental platform or property listing, encompassing ease of…