A dedicated area on a listing platform where potential guests can ask property-specific questions and receive answers from the host or property manager.
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The exchange of information, inquiries, and updates between guests and hosts throughout the booking and stay process.
Technology used in chatbots and guest communication tools to understand and respond to guest inquiries naturally and efficiently.
A designated container or digital option for guests to leave optional gratuity for exceptional service or housekeeping.
Utilizing technology and personalized messaging to provide exceptional communication experiences for guests throughout their stay, from pre-booking inquiries to post-stay follow-ups.