Maintaining clear and prompt communication with guests throughout their stay, addressing inquiries and resolving issues effectively.
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A one-time fee charged to guests to cover the cost of cleaning the short-term rental property after their departure.
A measure of guest satisfaction and loyalty, typically obtained through surveys asking guests how likely they are to recommend a short-term rental…
A metric used by booking platforms to determine how prominently a listing appears in search results.
Strategies and tools used to manage interactions with guests, from initial inquiry to post-stay follow-up, aiming to build loyalty and positive relationships.