Targeted marketing campaigns and promotions designed to attract guests during periods of lower demand.
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A Swedish term for “Self-Service,” emphasizing the provision of amenities and information that empower guests to manage aspects of their stay independently.
The online representation of a host on platforms like Airbnb and VRBO, showcasing their personal information, hosting experience, and guest reviews.
A customer service and support ticketing system that can be used by short-term rental hosts to manage guest inquiries, resolve issues, and…
A legally binding contract between a short-term rental host and a guest that outlines the terms and conditions of the rental agreement,…