Strategies and techniques used to address and potentially lessen the impact of negative reviews from guests, including prompt responses, apologies, and resolutions.
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Insurance or a program offered to hosts or guests to cover accidental damages to the property during a guest’s stay, providing financial…
The process and overall experience a guest has when arriving and accessing the short-term rental property. A smooth and welcoming check-in experience…
A marketing strategy that focuses on targeting specific guest segments with unique needs or interests, such as pet-friendly rentals or properties suitable…
A higher standard of cleaning and sanitization procedures, often implemented in response to health concerns or guest expectations.