Strategies and techniques used to address and potentially lessen the impact of negative reviews from guests, including prompt responses, apologies, and resolutions.
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Leveraging university or school alumni networks to promote short-term rental properties, targeting a specific demographic with shared affiliations.
Offering communication and support to guests in their native language, either directly by the host or through translation services, to enhance the…
The process of confirming the identity of guests booking a short-term rental, often involving providing government-issued identification or social media profiles.
Managing and securing access to a short-term rental property, often using technology like smart locks, keypads, or lockboxes. This allows for remote…