Having a reliable network of qualified and readily available vendors (plumbers, electricians, handymen, etc.) to address maintenance issues promptly and efficiently.
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Maintaining a uniform brand image and messaging across all touchpoints of a short-term rental business, including listings, communication, and guest experience.
The process of addressing and resolving disputes or disagreements between hosts and guests or other stakeholders.
Strategies and techniques used to address and potentially lessen the impact of negative reviews from guests, including prompt responses, apologies, and resolutions.
Online marketplaces like Airbnb and VRBO that connect short-term rental hosts with potential guests, facilitating bookings, payments, and communication.