Actively monitoring, responding to, and leveraging guest reviews to improve services, address concerns, and enhance online reputation.
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A contactless check-in process where guests can access keys or a lockbox without face-to-face interaction with the host or property manager.
Normal deterioration of a property and its furnishings due to regular use by guests.
A dedicated online platform for a short-term rental property, providing detailed information, photos, booking options, and potentially bypassing third-party platforms like Airbnb…
Measures taken to protect sensitive guest information, such as names, addresses, and payment details, from unauthorized access, disclosure, or theft.