Providing guests with a readily accessible list of emergency contact information, including local authorities, medical services, and the host’s contact details.
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The ongoing interaction between hosts and guests before, during, and after a booking, including inquiries, booking confirmations, check-in instructions, and feedback.
Highlights the value of having in-depth knowledge of the local area, including attractions, restaurants, and hidden gems, to enhance the guest experience.
A collection of thoughtful gifts and essentials provided to guests upon arrival, enhancing their experience and making them feel welcome, such as…
The various platforms or methods used to communicate with guests, including email, SMS, messaging apps, and phone calls.