Prompt, professional, and helpful communication with guests throughout their stay, from initial inquiry to checkout.
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Short for “Short-Term Vacation Contract,” it refers to the legally binding agreement between a property owner and a short-term rental management company…
A regular schedule for cleaning, inspections, repairs, and upkeep of the rental property to ensure guest satisfaction and prevent potential issues.
Software or websites that allow hosts and property managers to compare pricing and occupancy data from different platforms like Airbnb and VRBO.
A system for collecting, analyzing, and responding to guest feedback, including reviews, surveys, and direct communication.