Analyzing and optimizing the entire guest experience from pre-booking to checkout, identifying touchpoints and improving satisfaction at each stage.
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A comprehensive guide provided to guests upon arrival, containing essential information about the property, house rules, and local recommendations.
A thoughtful gesture of hospitality provided to guests upon arrival, typically containing local treats, beverages, or amenities to enhance their stay.
Implementing systems and procedures to ensure the consistent delivery of high-quality guest experiences, encompassing property cleanliness, maintenance, amenities, and overall satisfaction.
A situation where the number of short-term rentals in a particular market exceeds guest demand, potentially leading to lower occupancy rates and…