Analyzing and optimizing the entire guest experience from pre-booking to checkout, identifying touchpoints and improving satisfaction at each stage.
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User-generated reviews and ratings on Google Maps, influencing potential guests’ perception and booking decisions for short-term rentals.
The overall experience a guest has while staying at a short-term rental, encompassing all aspects from pre-booking to post-stay.
The ongoing effort by hosts to encourage positive guest reviews, which are crucial for attracting future bookings and building a strong reputation.
The speed at which a host responds to inquiries and booking requests from potential guests on platforms like Airbnb and VRBO, impacting…