Analyzing and optimizing the entire guest experience from pre-booking to checkout, identifying touchpoints and improving satisfaction at each stage.
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Making necessary modifications or providing accommodations to ensure the property is accessible to guests with specific requests related to mobility, sensory needs,…
Security measures implemented by the host to ensure the safety and protection of both the property and guests, such as security cameras,…
Providing assistance and problem-solving for guests outside of regular business hours. This is crucial for handling emergencies or urgent situations that may…
The system and methods used to process payments from guests booking short-term rentals, including security deposits, cleaning fees, and rental payments.