Providing guest communication and support in Japanese to cater to the growing market of Japanese travelers using Airbnb and VRBO platforms.
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Detailed instructions provided by hosts to guests on how to access the short-term rental, including key codes, lockbox locations, or arrival procedures.
The importance of responding promptly and professionally to guest inquiries, messages, and requests throughout their stay, enhancing guest satisfaction.
An electronic guide provided to guests upon booking, containing essential information about the property, house rules, local recommendations, and contact information.
Technologies that enable guests to access short-term rental properties without in-person interaction, such as smart locks, keypads, or lockboxes.