Utilizing automated messaging tools to streamline communication, provide instant responses to common inquiries, and personalize guest interactions.
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Determining the optimal frequency and timing for communication with guests, from pre-booking inquiries to post-stay follow-ups.
Tailoring the guest experience to individual preferences, such as providing local recommendations, welcome gifts, or accommodating special requests.
A chronological record of any incidents, accidents, damages, or complaints that occur at a short-term rental property. Important for liability protection and…
The process of verifying the identity and assessing the suitability of potential guests before confirming their booking for a short-term rental property.