The proactive use of guest reviews and feedback to identify areas for improvement, enhance the guest experience, and make informed decisions regarding property management and service offerings.
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Digital platforms and software designed to streamline and enhance communication between hosts and their guests. These tools often include automated messaging, booking…
Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
Enforcing a strict policy against discrimination of any kind in short-term rentals, ensuring that all guests are treated fairly and respectfully.
A curated package offered by hosts that includes accommodation and additional experiences or services tailored for weekend stays.