The proactive use of guest reviews and feedback to identify areas for improvement, enhance the guest experience, and make informed decisions regarding property management and service offerings.
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Offering a sjoelbak, a traditional Dutch shuffleboard game, as an amenity for guests’ entertainment, particularly popular in properties catering to families or…
A process that allows guests to access the rental property without in-person interaction, often using keyless entry systems, lockboxes, or smart locks.
(Derived term) Setting unrealistic expectations in STR, such as expecting full occupancy year-round, can lead to disappointment and frustration. It’s crucial to…
A comprehensive plan outlining procedures and responsibilities for preparing for and responding to a tsunami event.