Providing excellent guest interaction, whether in person or remotely, can significantly impact guest satisfaction and lead to repeat bookings.
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The percentage of property views or inquiries that convert into actual bookings, indicating the effectiveness of marketing and listing optimization efforts.
A security measure used by rental platforms to verify the identity of hosts and guests through a phone call or text message.
Providing sleep masks as an amenity for guests, particularly in short-term rentals where light control might be a factor.
A semi-fictional representation of an ideal guest, based on data and research, used to guide marketing efforts and tailor the guest experience.