Promptly following up with potential guests after an inquiry or booking request to answer questions, confirm details, and secure the reservation.
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A thoughtful welcome amenity provided to guests upon arrival, typically containing a selection of snacks and drinks.
Creating a comprehensive knowledge base within Zendesk to provide self-service support to guests, addressing frequently asked questions and resolving issues efficiently.
Specific times designated in the listing and house rules during which guests are expected to minimize noise levels to respect neighbors and…
Refers to properties or amenities within a short-term rental that are compliant with lead-free regulations, particularly concerning paint and plumbing.