Initiating communication with guests before, during, and after their stay to provide helpful information, address any concerns, and enhance their overall experience.
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Third-party services that provide identity verification and background checks on potential guests to help hosts make informed booking decisions.
Describes the role of curating unique and memorable experiences for guests beyond the basic accommodation, such as local recommendations, activities, and partnerships.
The average amount of revenue generated per booking, calculated by dividing the total revenue by the number of bookings.
Using natural language processing to determine the overall sentiment (positive, negative, neutral) expressed in guest reviews.