The process of organizing and tracking potential guests as they move through the stages of booking a short-term rental, from inquiry to reservation.
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Implementing a system where hosts actively collect, analyze, and learn from guest feedback to improve their listings and services over time.
The effects of short-term rentals on urban infrastructure, including transportation systems, waste management, and public services.
A refundable amount held by the host to cover potential damages or losses caused by guests during their stay.
The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.