The flow of potential bookings for a short-term rental, from initial inquiries and reservation requests to confirmed bookings.
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The use of technology to automate and control various aspects of a short-term rental, such as lighting, temperature, security systems, and entertainment…
The ongoing interaction with guests from pre-booking inquiry to post-stay follow-up, ensuring a positive guest experience.
A semi-fictional representation of an ideal guest, based on data and research, used to guide marketing efforts and tailor the guest experience.
A portable device providing internet access for guests, often offered as an amenity in short-term rentals.