A feature on some messaging platforms that allows hosts to highlight important information, such as house rules or check-in instructions, at the top of their inbox or a specific conversation thread.
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A metric indicating how easy it is to walk to amenities and points of interest from a short-term rental property, influencing its…
An online platform offering training and resources for hospitality professionals, including those in the short-term rental industry, covering topics like guest service,…
A recognition program on Airbnb awarded to hosts who consistently meet high standards of hospitality, responsiveness, and guest satisfaction. Superhosts enjoy benefits…
The practice of maintaining prompt, clear, and helpful communication with guests throughout their stay, from pre-booking inquiries to post-stay follow-up.