The ongoing interaction between hosts and guests throughout the booking process, including inquiries, booking confirmations, check-in instructions, and post-stay feedback.
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Implementing tactics to reduce the rate at which potential guests initiate but do not complete the booking process, such as streamlined booking…
A digital calendar used by hosts to manage reservations, block dates for personal use, and sync bookings across multiple platforms like Airbnb…
Promptly requesting and responding to guest feedback after their stay to improve the rental experience and address any concerns.
A satirical or critical term used to describe the standardized, impersonal, and sometimes transactional nature of some short-term rental experiences, drawing a…