Actively seeking and responding to guest feedback to identify areas for improvement and enhance the overall guest experience.
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Single-use items provided for guests’ convenience in a short-term rental, such as paper towels, trash bags, and toiletries.
The effective handling of all communication with guests before, during, and after their stay.
Establishing a clear and fair policy for handling accidental damages, outlining procedures for reporting, assessing, and addressing the situation while maintaining positive…
A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues,…