The practice of sending customized messages or alerts to guests at various stages of their booking journey, from pre-arrival instructions to post-stay feedback requests, to enhance their experience and encourage repeat bookings.
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Practices and initiatives that promote environmentally friendly operations in short-term rentals, such as energy conservation, waste reduction, and responsible sourcing.
Methods used by hosts to gather structured feedback from guests after their stay, such as online surveys, review requests, or feedback forms,…
The collaborative approach to addressing guest reviews on platforms like Airbnb and VRBO, often involving both property owners and co-hosts or property…
The professional oversight of a short-term rental property, including tasks like guest communication, booking management, cleaning, maintenance, and marketing.