The practice of sending customized messages or alerts to guests at various stages of their booking journey, from pre-arrival instructions to post-stay feedback requests, to enhance their experience and encourage repeat bookings.
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Refers to the various cleaning options available for short-term rental properties, including self-cleaning, professional cleaning services, or a combination of both.
A colloquial term for a short-term rental listing that is perceived as generic, lacking in detailed descriptions, or relying heavily on stock…
Leveraging positive guest reviews and experiences as promotional content to attract future bookings.
The percentage of listing views that result in potential guests sending an inquiry message to the host. A key performance indicator (KPI)…