Promotional materials and information provided to guests at the rental property, encouraging repeat bookings or additional services.
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A reservation made directly through a host’s website or personal channels, bypassing third-party platforms and their associated fees.
Utilizing online channels like social media, search engine optimization, and paid advertising to reach potential guests.
Technology used in chatbots and guest communication tools to understand and respond to guest inquiries naturally and efficiently.
Feedback and insights gathered from guests through reviews, surveys, and other channels to understand their experiences.