A communication strategy that utilizes a centralized platform to manage guest messages from various channels, ensuring efficient and timely responses.
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The exchange of information, inquiries, and updates between guests and hosts throughout the booking process and duration of the stay.
Refers to creating a memorable and unique stay that embodies the essence of the destination and provides guests with an authentic local…
A dedicated platform within Airbnb for hosts and guests to communicate and resolve any issues or disputes related to bookings.
Systematically analyzing guest reviews and feedback to identify patterns in requests, preferences, and areas for improvement.