An independent professional who investigates and resolves complaints related to short-term rentals, acting as a mediator between guests, hosts, and platforms.
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An initial payment made when purchasing an investment property for short-term rentals, typically a percentage of the total purchase price.
Describes the collection of guest reviews that paint a comprehensive picture of a rental property and host, highlighting both positive and negative…
Offering potential guests brief in-person or virtual tours of the property to showcase its features and answer questions in real-time.
The use of automated messaging tools and platforms to streamline and personalize guest communication, such as sending booking confirmations, pre-stay instructions, and…