An independent professional who investigates and resolves complaints related to short-term rentals, acting as a mediator between guests, hosts, and platforms.
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A secondary physical location used by a property management company or host to manage operations, handle guest inquiries, or store supplies.
A metaphorical term representing the intangible aspects of a short-term rental experience, such as the overall ambiance, host communication, and guest satisfaction.
Collaborative efforts between property owners and managers or co-hosts to improve a short-term rental listing’s visibility and attractiveness on platforms like Airbnb…
A system that allows guests to access the property without a physical key, often using a keypad code, smartphone app, or smart…