An “Ojalá Moment” is a specific instance within a guest’s stay that creates a lasting positive impression and embodies the Ojalá Effect. It could be a thoughtful gesture, a personalized touch, a breathtaking view, or any memorable experience that surpasses expectations and leaves guests feeling happy and grateful.
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The stage in the guest journey when potential guests research and form opinions about a short-term rental before booking.
Strategies and recommendations provided to guests for engaging with the local community, culture, attractions, and activities near the rental property.
A design process involving continuous improvement of a rental space or guest experience based on feedback, data analysis, and evolving guest preferences.
A plan that outlines how short-term rental hosts distribute their listings across multiple online travel agencies (OTAs) like Airbnb, VRBO, Booking.com, etc.