A thorough and intensive cleaning of the rental property during the off-season, often involving tasks like carpet shampooing, upholstery cleaning, and window washing.
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Implementing customer satisfaction surveys within Zendesk to gather feedback from guests, identify areas for improvement, and enhance the overall guest experience.
Strategies for mitigating the impact of negative guest reviews, including responding professionally, addressing concerns, and improving services.
The use of high-quality, professional photography to showcase the best features of a short-term rental property in listings.
Strategies for hosts to effectively communicate and cater to guests from diverse cultural backgrounds, ensuring a welcoming and comfortable experience for all.