An online platform offering training and resources for hospitality professionals, including those in the short-term rental industry, covering topics like guest service, operations, and revenue management.
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The practice of advertising and accepting bookings for the same property on multiple platforms simultaneously, such as Airbnb and VRBO.
A popular property management platform offering tools for guest communication, automation, and direct bookings.
The tendency of guests to consistently choose a specific short-term rental brand or host over competitors.
Managing all interactions with guests throughout their stay, from pre-booking inquiries to post-stay feedback, using various channels like messaging apps and email.