The practice of managing multiple short-term rental properties simultaneously, often requiring specialized software and systems to streamline operations.
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A feature on Airbnb and VRBO that allows guests to book a short-term rental instantly, without waiting for host approval.
The process of visualizing the guest experience from pre-booking to post-stay, identifying touchpoints and opportunities for improvement in short-term rental hosting.
Using a smartphone app or website to access a short-term rental, often through digital keys or codes.
A questionnaire sent to guests after booking to gather preferences, expectations, or special requests, allowing for personalized service.