The process of interacting with guests before, during, and after their stay, addressing inquiries, providing information, and resolving issues.
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A dwelling unit, such as an apartment, house, or condo, listed and rented out for short-term stays on platforms like Airbnb or…
A compelling and accurate description of the property that highlights its unique features, amenities, and benefits for potential guests.
A metric that indicates the percentage of time a rental property or specific room is booked over a given period.
Refers to the use of security cameras and recordings as evidence in case of incidents or disputes involving guests or the property.