The process of interacting with guests before, during, and after their stay, addressing inquiries, providing information, and resolving issues.
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While incredibly niche, if your property boasts ancient Ogham script carvings, offering translation or background information as part of the guest experience…
The process of marketing vacation rental properties to potential guests. This can include listing on online travel agencies (OTAs), creating a website,…
Refusing to rent a short-term rental property to a guest based on protected characteristics such as race, religion, or national origin, which…
Implementing strategies and measures to reduce the likelihood and impact of potential risks associated with short-term rental operations, such as insurance policies,…