The process of interacting with guests before, during, and after their stay, addressing inquiries, providing information, and resolving issues.
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A pricing strategy where different rates are set based on factors like seasonality, demand, or length of stay.
A documented plan outlining procedures and resources to ensure guest safety and property protection in the event of emergencies, such as natural…
A measure of how effectively a short-term rental property is being booked and occupied over a given period, often expressed as an…
Aligning rental rates across multiple booking platforms, especially during peak seasons, to maximize occupancy and avoid rate discrepancies.