The overall impression and satisfaction a guest has with their stay at a short-term rental, encompassing communication, cleanliness, amenities, and overall experience.
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The practice of listing a property on multiple short-term rental platforms, like Airbnb and VRBO, to maximize occupancy.
Clear and concise instructions provided to guests outlining responsible utility usage practices during their stay.
The percentage of bookings that are canceled by either the host or the guest within a specific timeframe.
A dedicated professional responsible for ensuring guest satisfaction by managing communication, handling requests, and resolving issues.