Additional services offered to enhance the guest experience, such as arranging transportation, booking local tours, or providing personalized recommendations.
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A booking that originates from a guest who has interacted with a short-term rental listing across multiple online platforms before making a…
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A fee charged by platforms like Airbnb and VRBO to hosts for each booking made through their platform, usually calculated as a…
A metric measuring the average time taken by a host or property manager to respond to and resolve guest inquiries or issues,…