Any point in the guest journey where a positive or negative experience can significantly impact their overall satisfaction and likelihood to rebook or leave a good review.
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Warm, welcoming, and informative communication that makes guests feel valued and enhances their overall experience.
Utilizing online channels like social media, search engine optimization, and paid advertising to reach potential guests.
The effects of short-term rentals on the tourism industry and local communities in Okinawa, Japan, considering both benefits and challenges.
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