Any point in the guest journey where a positive or negative experience can significantly impact their overall satisfaction and likelihood to rebook or leave a good review.
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Feedback and ratings provided by guests after their stay, publicly displayed on platforms like Airbnb and VRBO, influencing future booking decisions.
Data that guests willingly and proactively share with short-term rental hosts, such as preferences, interests, and travel styles. This information can be…
The steps and procedures involved in a guest checking out of a short-term rental, including checkout instructions, key return, and cleaning arrangements.
Presenting house rules and guidelines to guests in a digital format accessible via a QR code for easy reference.