A legally binding contract between a property owner and a property manager that outlines the terms and conditions of their business relationship.
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A high level of personalized and attentive service provided to guests, exceeding expectations and creating a luxurious experience.
An optional fee or insurance policy that protects hosts from financial liability in case of guest-caused damages.
The process of booking a short-term rental directly through the property owner or manager, outside of online platforms like Airbnb or VRBO.
Specific cleaning and sanitation procedures implemented in response to health concerns like pandemics, often exceeding standard cleaning practices.