The process of confirming a guest’s identity to prevent fraud and ensure the safety and security of the property and other guests.
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Systems or software used to manage and organize guest information, communication history, and preferences to personalize interactions and build strong guest relationships.
A designated area with significant historical or architectural value, often subject to specific regulations for short-term rentals to preserve its character.
A secure and convenient method for hosts to provide guests with access to the property, such as lockboxes, smart locks, or in-person…
Comprehensive training programs designed for employees who directly interact with guests, such as cleaning staff, maintenance personnel, and on-site property managers.