The process of interacting with guests before, during, and after their stay. This includes answering inquiries, providing check-in instructions, addressing concerns, and soliciting feedback.
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A strategy where a property is listed on both short-term and long-term rental platforms to maximize occupancy and income potential.
A metric used to measure guest satisfaction and loyalty by asking guests how likely they are to recommend a short-term rental to…
Knowledge and adherence to local regulations, licensing requirements, tax obligations, and safety standards governing short-term rentals in a particular jurisdiction, ensuring legal…
The designated time at which guests are permitted to access a short-term rental property upon arrival.