The process of interacting with guests before, during, and after their stay. This includes answering inquiries, providing check-in instructions, addressing concerns, and soliciting feedback.
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A booking option offered to guests at a lower price, but with a strict cancellation policy that forfeits the entire payment if…
A set of standardized procedures for cleaning and sanitizing a short-term rental property between guest stays to ensure hygiene and guest safety.
A thoughtful assortment of high-quality or locally sourced gifts and treats provided to guests upon arrival at a short-term rental.
Outsourcing the upkeep and care of the property’s outdoor spaces, including lawn care, landscaping, and pool cleaning, to enhance curb appeal and…