Cleaning services offered to guests staying multiple nights, often at a discounted rate compared to a full turnover clean.
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Creating a welcoming and comfortable atmosphere that makes guests feel at home during their stay, often through thoughtful touches and genuine interactions.
A cancellation policy that allows guests to cancel their booking with a full or partial refund, subject to certain conditions.
The overall impression and satisfaction a guest has with their stay, encompassing all aspects from booking to checkout.