The ongoing relationship and repeat business generated from satisfied guests who choose to book the same short-term rental property or host again.
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Systems or software used to manage and organize guest information, communication history, and preferences to personalize interactions and build strong guest relationships.
Taking professional photos of the rental property during the off-season to showcase its features and amenities when the surrounding area may be…
Short for “Short-Term Vacation Rental Platform,” it refers to online marketplaces like Airbnb and VRBO that connect property owners with travelers seeking…
A personalized and proactive communication approach in short-term rental hosting where hosts strive to build relationships with guests by addressing them by…