Information collected about guests during the booking and stay process, such as contact details, booking history, and preferences, used to personalize experiences and improve services.
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A type of insurance that protects travelers and hosts from financial losses due to unexpected events, such as trip cancellations, medical emergencies,…
The process of addressing and mitigating the impact of negative reviews from guests, including responding professionally and resolving issues publicly.
The process of collecting, analyzing, and interpreting data related to short-term rental performance, such as occupancy rates, average daily rates, and guest…
Heightened cleaning and sanitation procedures implemented by short-term rental hosts, often exceeding industry standards, in response to health concerns or pandemics.