The overall impression and satisfaction level a guest has from their interactions with the host, the property, and the surrounding area during their stay.
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For hosts or property managers with multiple listings, satellite locations refer to properties that are not geographically clustered together. Managing these requires…
Facilitating secure and efficient payment transactions for short-term rentals, including collecting payments from guests, processing security deposits, and disbursing payouts to hosts.
Initiating communication with guests before, during, and after their stay to provide helpful information, address any concerns, and enhance their overall experience.
The idea that 80% of the insights from guest reviews often come from 20% of the feedback, highlighting key areas for improvement.