The process of booking a short-term rental directly through the property owner or manager, outside of online platforms like Airbnb or VRBO.
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The concept of aligning guest preferences and property attributes for optimal guest satisfaction and positive reviews.
A digital or physical guide providing guests with essential information about the property, amenities, house rules, and local recommendations.
The comprehensive process of handling guest interactions, from pre-booking inquiries to post-stay follow-ups.
The overall impression and satisfaction a guest has with their stay at a short-term rental, encompassing all aspects from pre-booking to post-stay.