The process of identifying and procuring high-end amenities and furnishings to elevate the guest experience and justify premium pricing.
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A feature within a property management software or platform that consolidates all guest communication from multiple channels, such as Airbnb, VRBO, and…
A type of sofa that converts into a bed, often found in short-term rentals to accommodate additional guests without requiring a dedicated…
Strategies and tools used to build and manage positive relationships with guests, fostering loyalty and repeat bookings.
Keeping a detailed record of all guest interactions and communication, including inquiries, booking confirmations, and any special requests, organized by week, to…